Answer
Santander Customers now have the ability to Create or Change their Debit, Credit, or ATM card within Mobile Banking ONLY.
To Create / Change Card PIN
• Tap the Menu icon on the Account Overview page
• Tap Manage Cards
• Select the card you wish to access by swiping left on the card image
• Select Create/Change PIN
Result: The verification screen displays
• You will be required to verify your identity through One-Time Passcode
IMPORTANT! In order to verify your identity with an OTP, you must have a cell phone number on file.
• Tap Continue
• You will receive a One-Time Passcode (OTP) through SMS Text to the cell phone number we have on file.
Note: Although we do not charge for text messages sent to a mobile device, standard messaging rates may apply
• Enter Passcode or use autofill on Apple iOS devices.
• Enter and confirm your new four (4) digit PIN.
PIN Guidelines
• Must not be four (4) identical numbers (e.g. 1111).
• Must not be four (4) sequential numbers (e.g. 1234).
• Must not be your prior PIN.
• Must not be the last four (4) digits of your social security number (SSN).
• Must not be your date of birth
• Must not be the current year.
• Tap Submit
Result: A Congratulations message will display informing you that you have successfully changed your card PIN
• Tap Back to Manage Cards
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